Over the last few weeks, the situation regarding COVID-19 has escalated. 

How is Sandhurst Plumbing & Maintenance dealing with the coronavirus pandemic?

There is currently no specific treatment for coronavirus, so if you are showing any of the symptoms, you will need to stay in isolation, away from other people, until you have recovered.

The latest advice is that you should stay at home for 14 days if you have either a high temperature or a new, continuous cough.

As of March 30th Sandhurst Plumbing & Maintenance will only be attending emergency call-outs and carrying out essential emergency repairs inside residents homes until further notice, while exercising general best practice in line with the latest Government guidance for the public:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

When discussing an appointment with our customers, we’re asking if they or any occupants are self-isolating, displaying any symptoms of COVID19, and/or have received a positive diagnosis.

If householders are, then there is a need to consider the nature of the work, and also the vulnerability of the householders.

Government guidance is continually evolving, but be especially vigilant of those persons currently identified as most at risk, such as the over-70s, and/or with underlying health issues, as well as protecting yourself, and householders, you should also consider the welfare of any colleagues, especially if they fall into one of the vulnerable categories. 

Practical steps we are taking when working in the field:

Before booking an appointment we are asking our customers if they, or any occupants have signs of the virus, have been diagnosed, or are self-isolating, and to check that they are comfortable with our visit to take place.

We will maintain a safe distance from our customers at all times (2m or six steps away is current Government advice), including when waiting for the customer to open the door

We will not be shaking hands with the customer or other occupants even if both parties are wearing gloves

We won’t be able to accept any refreshments or snacks, please don’t be offended when we decline

We would kindly request that all occupants stay in another room, away from the work area(s) while the work proceeds, and with permission ventilate the work area where appropriate, e.g. by opening a window

We will be washing our hands thoroughly for at least 20 seconds, at the start of the job and after (also during the work). We will be carrying our own hand-towel with our equipment and replace hand-towel at end of each day.

We will also be using an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available

We will avoid touching our eyes, nose, and mouth

Wear suitable work gloves

If we feel unsafe or at risk at any point, we will undertake a personal risk assessment and leave the premises if necessary and re-plan for a future date if appropriate, after ensuring everything is made safe.

We will send all documentation via email where it can be avoided (use and/or sharing of pens, tablets or mobile phones may pose a risk of contamination/infection)

Upon job completion – 

We will wipe down any tools and instruments used within the premises

Remove and place into a plastic bag any wipes, disposable gloves and overalls used, whilst trying not to cross-contaminate onto existing clothes or persons

Ensure we then clean/wash our hands, and where possible/appropriate any reusable PPE (e.g. safety glasses), using soap and water, or use suitable hand sanitizer on hands before moving to our next job

At the end of each day and following the appropriate local waste regulations dispose of any bagged waste in line with any existing business process and/or Government guidance

Our normal service will resume once the risk has reduced and we will keep you updated of any developments.