Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the works to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 01708 459599

Or write to us at Sandhurst Plumbing & Maintenance Limited, 175 Rise Park Parade, Eastern Avenue East, Romford RM1 2NG.

Or email us at info@sandhurstplumbing.co.uk

We aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Alternative Dispute Resolution Service

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031